AT&T Store

Just waited 30 minutes for them to come back from break, but no dice so left to another AT&T store. My rating reflects this and past experiences. Employees normally look annoyed when you walk in but still greet and do what they can for you. Normally the store isn't busy, but listing a time when you'd be back is simple and would have saved me time waiting around.

Desiree could not have been more helpful. I will give her a 5, however, l would actually rate her off of the chart. She stayed past closing to make sure that I had everything I needed and that I understood my device. She even gave me her cell number in case I ran into any issues when I got home. I had lost my IPhone on route from IL to Co. it was 3 days on the phone at my niece's trying to get a new IPhone when they finally got approval for my to go to a store to pick up my new iPhone and we only had 45 minutes to get to the store. As a widow of a 30 year AT&T retiree I was in awe of her patience, kindness, understanding and knowledge of her product. AT&T has a great employee in Desiree.

I had an amazing experience at the AT&T store recently and couldn't wait to share it with everyone! From start to finish, my visit was nothing short of exceptional. First and foremost, the customer service was outstanding. As soon as I walked in, I was warmly greeted by the staff, who were not only friendly but also extremely knowledgeable about their products and services. They patiently listened to my needs and helped me find the perfect plan and phone that suited my requirements. The staff went above and beyond to ensure I had a smooth and hassle-free experience. They took the time to explain all the features of the phone and answered all my questions, making sure I felt confident about my purchase. Moreover, the store had a wide selection of the latest smartphones and accessories, giving me plenty of options to choose from. The displays were well-organized, making it easy to compare different models and make an informed decision. The checkout process was swift and efficient, and I appreciated the transparency in pricing and billing. No hidden fees or surprises – just straightforward, honest service. What impressed me the most was the after-sales support. I had a minor issue with my phone a few days after the purchase, and the staff went out of their way to assist me promptly. They resolved the problem with professionalism and genuine care for my satisfaction. Overall, I cannot recommend this AT&T store enough. The staff's dedication to providing top-notch service, along with their extensive product range, made my visit truly unforgettable. If you're in need of a new phone or looking to switch providers, this is the place to go! I'm grateful for the fantastic experience and will definitely be returning for all my future tech needs. Kudos to the team for setting the bar high for customer service! Keep up the excellent work!

The “manager” Jose doesn’t know what he’s doing since he conveniently forgot to mention there are other fees included when trading in phones. He goes straight to being aggressive, doesn’t offer any solutions and instead hides in the back. He’s absolutely no help. Avoid having Jose help you at all costs.

Great service! Best AT&T I’ve been to! The new manager Thaire is amazing! She was super friendly and patient. She found solutions to all my problems